What our priorities are and how are we doing

This class contains Information about our strategies and plans, targets and performance. Our corporate plan and annual reports are included in this section.

Targets and performance

• Corporate plans
• Business plans
• Annual reports
• Resource accounts

Statistics and Research

• Judicial statistics
• Quarterly statistical reports
• Mortgage action for possession statistics
• Exit survey results 2007

Customer service standards

• Customer Service Standards - Are you waiting to go into Court (PDF)
• Customer Service Standards - Defendants Attending Court (PDF)
• Customer Service Standards - General Standards (PDF)
• Customer Service Standards for Jurors (PDF)
• Customer Service Standards for the Legal Profession (PDF)
• Customer Service Standards and Performance for the Information Centre (PDF)
• Customer Service Standards and Performance for the Website (PDF)
• Court Funds Office Customer Service Standards (PDF)
• Customer Service Standards for Small Claims (PDF)
• Customer Service Standards for Witnesses (PDF)
• Customer Service Standards for Vulnerable Victims and Intimidated Witnesses (PDF)
• Customer Service Standards for Youth Courts (PDF)
• Customer Service Standards for the Civil Processing Centre (PDF)
• Customer Service Standards for the Customer Service Centre (PDF)

General service standards

Documents published on this site before 12 April 2010 are designated as "pre-devolution". Some are of an historical nature and will remain unchanged as they are provided solely for reference.

Information leaflets about how to use Courts and Tribunals services which still carry our old title and logo are in the process of being renamed and re-branded. We would wish to make clear that the material they contain is still valid. We thank you for your co-operation during this updating process.