Our service standards were first set out in the Courts' Charter which were adopted in 1992. To view a full PDF version of the Courts' Charter then please click here, outlined below are the standards you can expect when dealing with any court office of the Court Service.

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When you come to court, you can expect:

• the court office to be open, normally, from 9:30am to 1:00pm and from 2:00pm to 4:30pm;
• clear signs;
• public telephones;
• adequate toilet facilities; and
• polite and helpful staff.

When you go the public counter, you can expect:

• prompt and helpful service from staff;
• your privacy to be respected and any confidential business to be discussed in private; and
• to be seen within 10 minutes and if you have to wait any longer, a member of staff will explain why.

When you telephone a court office, you can expect:

• an answer to your call normally within 30 seconds
• to be given the name of the court office; and
• help and assistance with your enquiry.

When you write to the court office, you can expect:

• acknowledged receipt  of your correspondence and send you a reply within 15 working days.