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Complaints

Complaints about the Northern Ireland Courts and Tribunals Service

The Northern Ireland Courts and Tribunals Service is committed to improving its quality of service to all court users.

The leaflet below explains how to make a complaint about the Courts and Tribunals Service:

If you want to make a complaint using our online complaints form please use the link below:

If a customer has exhausted our internal complaints process but remains unhappy with how the NI Courts and Tribunals Service has handled their complaint, they can ask an MLA to write to the Northern Ireland Ombusman on their behalf. From 12 April 2010 this jurisdiction transferred from the Parliamentary Ombudsman to the Northern Ireland Ombudsman.

Use this link for further information on the Northern Ireland Ombudsman.