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Customer Service

Welcome to the Customer Service section of our website.  The Northern Ireland Courts and Tribunals Service is committed to providing an efficient, accessible and quality service for all customers by listening and responding to their needs. We have been delivering services to a wide range of customers for more than 30 years and are committed to delivering high quality services that meet the needs of court and tribunal users and contribute to public confidence in the administration of justice.

The delivery of Customer Service is overseen by the Customer Service Board which reports to Management Board.

Customer Service Officers

Every court building has a customer service officer and disability liaison officers who are aware of the facilities in the courthouse. Please let these officers know what assistance you will need before you come to the courthouse. For information on courthouse contact details please click here.

Customer Service Standards

We have developed customer service standards to clearly set out the level of service that our customers can expect when they use our services and facilities. We monitor our performance against these standards quarterly and publish the results in our customer newsletter. If you require information on our customer service standards then please click here.
We welcome feedback on our standards and invite you to speak to a customer service officer at any courthouse.

Accreditation and Inspection

The Courts and Tribunals Service is committed to external assessment and review to ensure that our services are of an objectively high standard and meet public quality standards. We are committed to maintaining recognised quality service accreditation in all our courts through the Customer Service Excellence standard.

Mystery Shopper Exercise

The Northern Ireland Courts and Tribunals Service is committed to monitoring the quality of the service it provides. Please click here for a summary of the results of our 2011 Mystery Shopper Report.


The Courts and Tribunals Service has developed a range of leaflets that contain useful information about going to court. On request, we can provide information in a wide range of alternative formats- please contact the Communications Group.


The Northern Ireland Courts and Tribunals Service is committed to improving its quality of service to all court users.

You can view further details about our complaints procedures here.